The Core Values at The Clifton Business Consultancy Limited

All successful companies have business values that define their approach to every aspect of its relationships with clients, suppliers and its staff. At Clifton Business Consultancy Limited we believe that our values are clear and shared by everyone.

Our aim is to meet the expectations of our clients and where appropriate exceed them. The key to this is to ensure that we totally understand the needs and objectives of our clients. To achieve this all our staff pull in the same direction; teamwork is the key to our success. It is important that all of our staff understand and own The Clifton Business Consultancy Limited values, which are the cornerstone on which we deliver superior service and value to our clients.

The Clifton Business Consultancy Limited values can be summarised as follows:

• Integrity in all we do
• Value people - deal fairly
• Benchmark against the best
• Take personal responsibility
• Co-operate to achieve
• Treat Customers Fairly

These are the key factors which determine our policy of Treating Customers Fairly

1. You can be confident that you are dealing with a firm which holds the fair treatment of our customers as central to our corporate culture.

2. Products and services marketed and advised on in the retail market are designed to meet the individual needs of our customers.

3. Our customers are provided with clear information and are kept appropriately informed before, during and after the point of advice.

4. Where we offer advice to our customers, the advice is suitable and takes account of their individual circumstances.

5. Customers are provided with products that perform as we have led you to expect, and that the associated service is of an acceptable standard, and is as you have been led to expect.

6. Customers will not face unreasonable post-advice barriers imposed to change products, switch providers, submit a claim or make a complaint.

7. We will ensure that any complaints or grievances are handled in a sympathetic, positive and professional manner.